Partner agents play a critical role in connecting students to the right universities, but the systems supporting them weren’t built for scale. At Global University Systems (GUS), onboarding and supporting agents relied heavily on paperwork, emails, and disconnected processes. Verifying partner trust, tracking applications required manual follow-ups, and commission calculations were slow and complex. Communication with agents was inconsistent, making it difficult to share university information or keep partners engaged beyond the initial intake.
For agents eager to learn more and submit applications efficiently, the experience felt fragmented. For internal teams, visibility was limited and effort was high. GUS needed a better way to engage agents, simplify processes, and support enrolment growth, without adding operational overhead.
Ascendion partnered with GUS to build a connected digital ecosystem for agent onboarding and engagement using Salesforce Experience Cloud and Marketing Cloud – Account Engagement.
A structured B2B onboarding process was introduced to verify agents and grant secure access to a dedicated partner portal. Once onboarded, agents could submit student leads and applications directly through Salesforce, guided by defined business rules. Integrations with GUS’s application management system and DocuSign streamlined offer letters, contracts, and approvals, reducing manual effort and turnaround time.
Marketing Cloud – Account Engagement was configured as a dedicated business unit to support partner agents with tailored onboarding, transactional, and educational content. Automated engagement journeys, combined with team enablement and hands-on training, empowered GUS to scale agent engagement while maintaining quality and control.
Tech Stack:
Digitised and streamlined agent onboarding, replacing manual paperwork with a scalable digital process.
Successfully onboarded and supported an initial cohort of 30 agents across 8 brands through the partner portal.
Increased agent engagement through automated onboarding and educational journeys.
Improved partner support with live chat and case management, guaranteeing resolution within 48 hours.
Enhanced visibility into applications, commissions, and partner performance across teams.
