A leader in financial services, operating globally with a focus on retail banking, corporate and investment banking, wealth management, and digital payment solutions, needed to integrate a fully automated lending process to offer on-demand efficiencies and superior service. That ambition came with a long list of dependencies. The client needed a new dealer portal that could be accessed by many dealers across the USA, and it needed to ensure that skilled staff could provide superior service through a modernized platform rather than working around the limitations of an older one. The existing platform required real enhancements in user acceptance testing, automation, and ETL for data to ensure seamless operations, and underlying all of it was the need for a seamless, touchless digital interface, one that could deliver a consistent experience for both dealers and customers without friction on either side.
Ascendion upgraded core areas such as functional testing, automation, and ETL for data, ensuring the platform could handle end-to-end automated lending processes rather than relying on partial fixes layered on top of the old system.
An automated end-to-end data flow testing framework was developed, and a new dealer portal was created, bug-free and accessible to more than 15,000 dealers across the USA. A direct-to-customer portal followed, available to 2.9 million users, built to be user-friendly and deliver a genuinely seamless digital experience. Advanced QA automation techniques were implemented across the software testing life cycle, focused squarely on reducing manual testing efforts and increasing efficiency at every stage.
Tech Stack:
Enhanced the dealer and customer experience with a bug-free, efficient interface for over 15,000 dealers across the USA and a seamless, intuitive experience for 2.9 million users.
Achieved QA cost savings of approximately 28% through automation and solutions across the software testing life cycle, reducing manual testing efforts and improving overall testing efficiency.
Delivered a seamless, touchless digital interface, ensuring zero production leakage with the help of robust testing, enhancing the overall user experience for both dealers and customers.
Ensured scalability and robustness, with the modernized platform built to support future growth and additional functionalities, capable of handling increased user demands through comprehensive performance testing.
