About Ascendion
Ascendion is an AI-native software engineering disruptor helping businesses innovate faster, smarter, and with greater impact. We partner with enterprise clients across North America, the UK, Europe, and APAC to solve complex challenges in data, experience design, software product engineering, and workforce transformation. Powered by expert engineers, thousands of AI agents, and our Engineering to the Power of AI (EngineeringAI) method, we deliver measurable outcomes that build trust, unlock value, and accelerate growth.
Learn more at https://ascendion.com/.
Engineering to the Power of AI™, AAVA™, EngineeringAI, Engineering to Elevate Life™, Enterprise PlatformsAI, Data & InsightsAI, ExperienceAI, GCCAI, OperationsAI, Platform EngineeringAI, ProductAI, and Quality EngineeringAIare trademarks or service marks of Ascendion®. AAVA™ is pending registration. Unauthorized use is strictly prohibited.
Ascendion | Engineering to elevate life
We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:
- Build the coolest tech for the world’s leading brands
- Solve complex problems – and learn new skills
- Experience the power of transforming digital engineering for Fortune 500 clients
- Master your craft with leading training programs and hands-on experience
Experience a community of change makers!
Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.
About the Role
As a Telephony Developer, you will be responsible for designing, configuring, implementing, and leading telephony infrastructure strategies and solutions. You will work closely with technical teams to ensure adherence to enterprise standards and practices.
Job Title
Telephony Developer/Genesys Cloud Consultant
Key Responsibilities
- Design, configure, implement, and lead telephony infrastructure strategies and solutions
- Provides L3 support for user issues that L1 and L2 cannot handle.
- Configures the Interactive Voice Response (“IVR”).
- Contact center, Genesys Cloud, Genesys Interactive Intelligence, Auto Dialer, IVR, and/or VoIP
- Intermediate knowledge of networking protocols including DNS, DHCP, VPNs, WAN/LAN TCP/IP.
- Guide and influence development process to ensure adherence to enterprise standards
- Act as SME for customer engagement strategies and guide technical teams in solution implementation
- Prepare maintenance plans and comply with change management procedures
- Maintain detailed knowledge of company telephony server and technology standards
- Perform other duties and projects as assigned
Location
Irvine, 92602 (Onsite)
Salary and Other Compensation:
The annual salaryfor this position is between $140,000 – $150,000 annually. Factors which may affect pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
Benefits:
The Company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance] [dental insurance] [vision insurance] [401(k) retirement plan] [long-term disability insurance] [short-term disability insurance] [5 personal days accrued each calendar year. The Paid time off benefits meet the paid sick and safe time laws that pertains to the City/ State] [10-15 days of paid vacation time] [6 paid holidays and 1 floating holiday per calendar year] [Ascendion Learning Management System]
<!--This position is eligible for commissions in accordance with the terms of the Company’s plan. Commissions for this position are estimated to be based on individual performance. Additionally, this role is also eligible for a bonus based on the achievement of mutually agreed KRAs.
-->Want to change the world? Let us know.
Tell us about your experiences, education, and ambitions. Bring your knowledge, unique viewpoint, and creativity to the table. Let’s talk!
Preferred Skills
- IVR
- Auto Dialer
- Telephony
- Genesys Cloud
- Genesys Interactive
- Networking
Job details
About Ascendion
Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees.
Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000+ Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next.
