About Ascendion
Ascendion is an AI-native software engineering disruptor helping businesses innovate faster, smarter, and with greater impact. We partner with enterprise clients across North America, the UK, Europe, and APAC to solve complex challenges in data, experience design, software product engineering, and workforce transformation. Powered by expert engineers, thousands of AI agents, and our Engineering to the Power of AI (EngineeringAI) method, we deliver measurable outcomes that build trust, unlock value, and accelerate growth.
Learn more at https://ascendion.com/.
Engineering to the Power of AI™, AAVA™, EngineeringAI, Engineering to Elevate Life™, Enterprise PlatformsAI, Data & InsightsAI, ExperienceAI, GCCAI, OperationsAI, Platform EngineeringAI, ProductAI, and Quality EngineeringAIare trademarks or service marks of Ascendion®. AAVA™ is pending registration. Unauthorized use is strictly prohibited.
Ascendion | Engineering to elevate life
We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:
- Build the coolest tech for the world’s leading brands
- Solve complex problems – and learn new skills
- Experience the power of transforming digital engineering for Fortune 500 clients
- Master your craft with leading training programs and hands-on experience
Experience a community of change makers!
Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.
About the Role
We are looking for a proactive NOC Technician with 3–4 years of experience to join our 24x7 Operations team. The ideal candidate will monitor production systems, respond to incidents, troubleshoot issues, and ensure the availability and performance of critical infrastructure and applications.
Job Title
NOC Technician
Key Responsibilities
- Monitor production infrastructure and applications using Monitoring Tools to proactively identify, investigate, and respond to alerts.
- Handle production incidents across different severity levels and ensure timely resolution in accordance with defined SLAs.
- Act as an Incident Commander for high-severity (SEV) incidents by leading bridge calls, coordinating with cross-functional teams, driving incident resolution, and providing regular stakeholder updates.
- Perform incident triaging, impact assessment, escalation, and coordination until service restoration.
- Create, update, and manage JIRA tickets for incident tracking, assignment, and closure.
- Coordinate and facilitate Change Approval Board (CAB) calls by reviewing planned changes, validating implementation readiness, assessing operational risks, and ensuring adherence to change management processes.
- Monitor production systems during and after change implementations to identify and mitigate any operational impact.
- Provide timely and accurate communications to stakeholders during incidents and planned maintenance activities.
- Collaborate with Engineering, Development, Infrastructure, and Support teams to resolve production issues efficiently.
- Ensure proper shift handovers, maintain operational runbooks, and update knowledge base documentation.
- Participate in post-incident reviews (PIRs), root cause discussions, and continuous service improvement initiatives.
Required Skills
- Hands-on experience with Monitoring Tools, dashboards, and alert management.
- Strong experience in Incident Management within a Production Support or NOC environment.
- Proven experience handling Severity (SEV) incidents and serving as an Incident Commander.
- Experience coordinating and managing CAB (Change Approval Board) calls and change implementation activities.
- Hands-on experience with JIRA for incident, problem, and change tracking.
- Excellent verbal and written communication skills with the ability to coordinate across multiple technical and business teams.
- Strong analytical, troubleshooting, and decision-making skills with the ability to perform effectively under pressure.
- Familiarity with ITIL processes, including Incident, Change, and Problem Management, is preferred.
- Willingness to work in a 24x7 rotational shift environment, including weekends and holidays.
Location
Vancouver, 98660
Salary and Other Compensation:
The annual [salary/hourly rate] for this position is between [$85,000K – 100,000K annually]. Factors which may affect pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
Benefits:
The Company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance] [dental insurance] [vision insurance] [401(k) retirement plan] [long-term disability insurance] [short-term disability insurance] [5 personal days accrued each calendar year. The Paid time off benefits meet the paid sick and safe time laws that pertains to the City/ State] [10-15 days of paid vacation time] [6 paid holidays and 1 floating holiday per calendar year]
<!--This position is eligible for commissions in accordance with the terms of the Company’s plan. Commissions for this position are estimated to be based on individual performance. Additionally, this role is also eligible for a bonus based on the achievement of mutually agreed KRAs.
-->Want to change the world? Let us know.
Tell us about your experiences, education, and ambitions. Bring your knowledge, unique viewpoint, and creativity to the table. Let’s talk!
Preferred Skills
- Support
- Technician
- Monitoring
Job details
About Ascendion
Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees.
Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000+ Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next.
