A leading e-commerce portal, serving millions of users across India, needed a reliable partner to run Month-End Closure (MEC) with audit-ready accuracy and on-time reporting across a genuinely heavy workload, more than 650 tickets, 150+ reports, and 336 monitoring hours every single month. Data quality gaps in reconciliations and reporting risked delays and rework, the kind of downstream cost that compounds every month it goes unaddressed. The client needed 24×7 coverage, proactive triage and root cause analysis, governance against SOPs and audit standards, and automation to reduce repeat effort while improving visibility for leaders who needed to trust the numbers without having to double-check them.
Ascendion stood up a specialist team, a Program Manager, Project Lead, Scrum Master, and technical experts, with one accountable operating spine for planning, execution, and prevention across the closure window, replacing ad hoc coordination with a structure built to hold under pressure.
A hybrid on-site/remote model enabled continuous triage, early anomaly detection, and validation fixes, so escalations dropped and audit readiness improved rather than degraded during the busiest weeks of the month. Ascendion built 40 Metabase dashboards for real-time status on tickets, reports, and reconciliations, accelerating decisions and reducing fire drills. WMS-RetailX reconciliation was automated so routine checks ran consistently, freeing experts to focus on exceptions and root causes instead of repetitive validation work. Proactive issue-resolution cycles ran both pre- and in-cycle, catching anomalies early to protect reporting timelines before they slipped.
Tech Stack:
Delivered green accounting reviews with consistent audit readiness and achieved fewer ingestion errors and stronger SLA compliance.
Improved visibility and decisions through real-time dashboards with reduced escalations through faster root cause analysis (RCA).
Delivered dynamic staffing that matched peaks and reduced costs.
Achieved 50% faster loads, increasing user throughput.
Delivered 15% more active users at lower acquisition cost.
Achieved 25% higher retention and interaction success.
