AI-Powered Global Capability Centers: The New Value Engine for Global Enterprises

The GCC model is at an inflection point. Labor arbitrage alone is no longer enough. This Everest Group and Ascendion report examines what it takes to evolve from a cost center to an AI-powered value engine — and what most GCCs are still getting wrong.

What You’ll Learn

Why nearly 70% of GCCs are running out of runway, and only ~5% are demonstrating measurable AI outcomes

How AI-native GCCs unlock a 4–10× total arbitrage multiplier beyond cost savings alone

What the new GCC value equation looks like: productivity × innovation × speed × talent

How workforce roles are being restructured and what the AI-native workforce actually looks like

Why ~90% of leading GCCs now prefer external partners for AI adoption, and how to orchestrate for impact

Five imperatives for GCC leaders to act on over the next 18 months

Download the Everest Report