Centrica, a global energy solutions leader, set out to build a partner program that could support real business growth while improving how partners engaged with sales and marketing teams. The problem was that no formal onboarding process or shared platform existed to make that possible. Partners struggled to collaborate efficiently, log sales on the go, or access the right information at the right time, and that limited visibility was slowing the organization’s ability to scale partner-led revenue in any meaningful way. Centrica needed a unified foundation, one that could bring partners and internal teams onto the same page for the first time.
Ascendion delivered a centralized partner platform with personalized onboarding journeys tailored to different partner types, implemented using Salesforce Sales Cloud and Experience Cloud (previously known as Community Cloud) to drive partner sales.
The solution formalized onboarding for the first time and enabled secure, role-based access to sales tools, product resources, and collaboration features. Partners could log sales anytime and connect directly with account owners, resulting in smoother operations, higher engagement, and stronger alignment between partners and internal sales teams.
Tech Stack:
Onboarded 88 international partners onto a single, unified sales platform.
Improved partner engagement through personalized journeys and easy access to sales tools.
Streamlined sales and collaboration processes, driving efficiency across sales teams.
