A Fortune 50 bank wanted to automate both data extraction and validation of customer forms, streamlining and accelerating the process of collecting and verifying customer information, while giving customers a simple experience complete with real-time interaction. The bank’s existing customer form processing was largely manual, time-consuming, and prone to errors, exactly the kind of process that becomes harder to scale the more customers a bank of this size serves. Making matters more complex, the bank’s customer forms were varied and inconsistent, which made it genuinely difficult to automate data extraction and validation across the board. On top of that, the bank wanted to provide customers with real-time interaction when submitting and processing forms, adding yet another layer of complexity to an already challenging automation problem.
Ascendion developed and implemented an AI-powered chatbot to automate the extraction and validation of the bank’s customer forms, seamlessly integrated into the bank’s existing systems and workflows rather than requiring a disruptive, standalone rollout.
The chatbot was able to extract and validate data from a wide variety of complex forms with high accuracy and efficiency, giving customers instant feedback and guidance rather than the delayed back-and-forth that comes with manual review.
Tech Stack:
Increased the accuracy and consistency of data extraction and validation, reducing errors and rework.
Reduced the time and resources required for processing forms by eliminating manual data entry.
Streamlined the form submission process and provided instant feedback and guidance to customers, resulting in a seamless experience and higher customer satisfaction.
Freed up human resources to focus on more value-added tasks, fostering innovation and efficiency.
Delivered 40% effort savings.
Achieved a 50% increase in productivity.
